Terms of service

Terms of Service

Last updated: 25 September 2026

Welcome to SKIN-VAL. These Terms of Service govern your use of the SKIN-VAL website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About SKIN-VAL

SKIN-VAL operates an online skincare store offering skincare products to customers in South Africa.

Throughout these Terms, the words "SKIN-VAL," "we," "us," and "our" refer to SKIN-VAL, while "you" and "your" refer to the customer or website user.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to interfere with the operation or security of the website

  • Copy, reproduce, or distribute our website content without permission

  • Misuse our products, website, or services

  • Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to the website where reasonably necessary and permitted by law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device or screen.

We may correct errors, update information, or change product information where necessary.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

4. Skincare Products

Our products are intended for cosmetic skincare use.

Individual skincare results may vary depending on factors including skin type, skincare routine, consistency of use, and other individual circumstances.

Product information provided on our website is not intended to diagnose, treat, cure, or prevent any medical condition.

Please follow the instructions provided with the product.

If you have known allergies, sensitive skin, or concerns about using a skincare product, consider consulting an appropriately qualified healthcare professional before use.

If you experience significant irritation or an adverse reaction, discontinue use and seek appropriate medical advice where necessary.

5. Prices

All prices displayed on our website are shown in South African Rand (ZAR), unless otherwise stated.

We reserve the right to change prices, promotions, and product offerings at any time.

Any price change will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order may be cancelled or not accepted in circumstances such as:

  • The product is unavailable

  • There is an obvious pricing or product description error

  • We reasonably suspect fraudulent activity

  • Circumstances outside our reasonable control prevent fulfilment

If we are unable to fulfil an order after payment has been made, we will provide an appropriate refund where required.

7. Payment

Payment must be successfully completed before an order is processed, unless another payment arrangement has been expressly agreed with SKIN-VAL.

We may use third-party payment providers to process payments.

Payment information is handled through the applicable payment provider and is subject to its terms and security procedures.

8. Shipping and Delivery

We will process and dispatch orders according to the shipping information displayed on our website.

Delivery times may vary depending on the customer's location, courier availability, public holidays, weather, and other circumstances outside our reasonable control.

Once an order has been handed to the courier, delivery is subject to the courier's delivery process.

For more information, please see our Shipping & Returns Policy.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable South African consumer protection laws.

Nothing in these Terms is intended to exclude or limit any consumer right that cannot lawfully be excluded or limited.

If you believe there is a problem with a product or your order, please contact us at:

support@skin-val.co.za

10. Promotions and Discounts

From time to time, SKIN-VAL may offer promotional discounts, special offers, bundles, or other promotions.

Unless otherwise stated:

  • Promotions are subject to their specific terms

  • Promotional offers may be available for a limited time

  • Promotions cannot necessarily be combined

  • We reserve the right to correct obvious errors in promotional pricing

Any promotion will be subject to applicable consumer protection laws.

11. Intellectual Property

All content on the SKIN-VAL website, including but not limited to:

  • Brand names

  • Logos

  • Product images

  • Graphics

  • Text

  • Product descriptions

  • Website design

  • Marketing materials

is owned by or licensed to SKIN-VAL and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, Shopify, delivery providers, analytics services, and other service providers.

Third-party services may have their own terms and privacy policies.

SKIN-VAL is not responsible for the independent terms, policies, or practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.

Website availability may occasionally be affected by maintenance, technical problems, third-party services, or circumstances beyond our reasonable control.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, SKIN-VAL will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

Nothing in these Terms limits any rights or remedies available to consumers under applicable South African law.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information necessary to process your order may be collected and processed in accordance with our Privacy Policy and applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the applicable update date.

Your continued use of the website after an updated version has been published constitutes use of the website subject to the updated terms, to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available under that law.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

SKIN-VAL

Email: support@skin-val.co.za

Website: skin-val.co.za